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Showing posts with the label Best of PT

Navigating through Airport Security with a little dignity

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Ask yourself; is this the posture of a free man?
The original concept of this article was conceived towards the end of my marathon journey vacation in 2009, which ended as I arrived to London Heathrow to see a rather disturbing sign, posted just prior to the Immigration check, with these telling and unwelcoming words...
"Tougher checks take longer"

What has travel come to? My instant reaction at the time was to resist and say to myself "this statement is only true in a disorganized system with insufficient trained staff and advanced techniques to manage the flow of people". The years that followed demonstrated that despite the extra security checks and the ensuing dehumanization security process we are all subjected to on a regular basis, our safety or even the perception of it has not improved one jot!

The reality of the matter is that the vast majority of travellers never asked for extra checks in the first place and many believe a more intelligent approach should…

Positively the worst Airports in the World!

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A mere 3 digit code like LHR, LAX, or CDG can strike fear into the heart of the best Perpetual Traveller and there is nothing worse than queuing up at the check-in, security or the gate of an unfriendly airport somewhere on the planet.
Airports are a necessary evil in the capacity of gateways to travel, as some of them, particularly the worlds major hubs are considered by the travelling public to offer an unpleasant experience. Recent security procedures have added to the pain, however its the temporary network of add-on terminals with little or no services that really gets our back up.

With flight routes scheduled as they are, the worlds major hubs are becoming increasingly unavoidable. Repetitive challenges like unfriendly airport staff, unnecessarily long check-in, security and immigration queues, concourses that feel longer than runways, badly announced gate changes, delays to take-off, land and even find a parking spot, male the whole experience nauseating.

According to more tha…

The World’s Most Dangerous Cities

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Upon scheduling your next business or pleasure orientated travel, it would be wise to avoid if possible the below-mentioned cities that form this article. The list below in essence, features the world’s most dangerous places on the basis of murder incidents per capita.

Here is a Bullet Point Summary of the results in 2016:
My former home Caracas, Venezuela has now risen to Numero Uno spot with 119.87 murders per 100,000.The lively city of San Pedro Sula in Honduras which occupied the top position in 2015 comes second with 111.03 murders per 100,000 in 2016. San Salvador is worthy of mention, as a rise in mass-styled killings and growing violence between alleged gang members, has practically doubled the city’s murder rate from 61.21 to 108.54 taking the 3rd spot. Interestingly, August was most violent month overall in San Salvador, with more than 900 killings, including an unprecedented 52 deaths registered in one single day.The other two cities that complete the top 5 most dangerous pl…

Six distinct traveller personalities will arise by 2030; how the the travel industry meet this demand?

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The Best and Worst Tourists in the world!

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As Perpetual Travellers we are all too quick to judge the transportation means and accommodation units that we frequent, whilst demanding ever increasing services at lower cost in line with our needs, but who is judging us the Tourists?

Having worked in the Tourism Industry for over 25 years within the fields of Hotels, Tour Operators, Airlines and Cruises, I learned from many of my former colleagues typically over coffee breaks or in more informal settings, that we the industry people often categorize Tourists and the behaviors of our Guests by their nationality, which in all honesty involves a measure of stereotyping.

For example many of us know that omni-present classic European statement, which is supposed to explain the essence of our strengths and weaknesses, as an expression of how we view ourselves in Europe. If you are not familiar, it goes something like this…

The perfect Europe would be when all the…
Cooks were French Police are British Mechanics are German Lovers are Italia…

The cultural shame and outrages of mass Tourism

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Tourism is the greatest industry on the planet and until the 2008 recession kicked in, world Tourism growth was rising at an approximate rate of 8% year on year. In order to achieve such massive Tourism growth across our planet, the mass market had to be penetrated by essentially Tour Operators, Airlines, Cruise Lines and more to the point Budget mass market operators. Expansion plans in the last two decades have reached historic proportions in most parts of the world, competition became ever greater in the global village and it seemed that every country had a brand, a power message and wanted a piece of the action. Tourism no doubt has fueled economic growth, but there is a dark side too, which is the essence of this article.

Mass Tourism means in reality that not all the people travelling are sufficiently educated on the previously respected customs, etiquette, traditions and expected social behavior of the destinations they are visiting. Some of the behavior and ignorance we see i…

How to handle a Complaint

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Below is a fascinating summary of the standard process that is rarely mentioned in the public domain of how to handle a complaint...

1. LISTEN
By rights front line staff should listen to your complete complaint without interrupting and simultaneously demonstrating positive Body Language, including eye contact, the mirroring skills technique and the correct supportive expressions.

If they do not listen to you, it demonstrates a lack of training, so you should immediately and kindly request that they take more care to listen to you as a common courtesy. Some staff just need a reminder.

2. EMPATHIZE
Here the person receiving the complaint is supposed to show empathy, which means to demonstrate an understanding of your complaint, circumstance or situation. All too often service people get this part wrong and proceed to explain coldly, quote policy or attempt an early conclusion thus skipping empathy. This usually puts the conversation on a track to failure.

At this stage, make sure that yo…

Time waits for no Traveller

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I'm late! I'm late! How often do you hear this in society today, especially where travelling is concerned? Why are we so stressed about time in the modern world? It seems that the more one focuses on time, the less time one has!
Everywhere I go at the moment, I’m constantly bumping into people who don’t have time; their words and not mine! No time to meet, no time to relax, no time to take time, with crazy claims like we are running out of time. How is this possible when many psychologists believe that time is actually a mind created illusion?
So let’s solve this time riddle once and for all in practical Perpetual Traveller terms. The first thing to understand is that man-invented time and it’s not something that naturally exists, except in the illusionary world of our minds. In fact most people on planet earth today perceive time in Newtonian Physics terms. Sir Isaac suggested that time is like a river flowing uniformly forward. Where we are on the river rig…