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Showing posts from March, 2017

The cultural shame and outrages of mass Tourism

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Tourism is the greatest industry on the planet and until the 2008 recession kicked in, world Tourism growth was rising at an approximate rate of 8% year on year. In order to achieve such massive Tourism growth across our planet, the mass market had to be penetrated by essentially Tour Operators, Airlines, Cruise Lines and more to the point Budget mass market operators. Expansion plans in the last two decades have reached historic proportions in most parts of the world, competition became ever greater in the global village and it seemed that every country had a brand, a power message and wanted a piece of the action. Tourism no doubt has fueled economic growth, but there is a dark side too, which is the essence of this article.

Mass Tourism means in reality that not all the people travelling are sufficiently educated on the previously respected customs, etiquette, traditions and expected social behavior of the destinations they are visiting. Some of the behavior and ignorance we see i…

How to handle a Complaint

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Below is a fascinating summary of the standard process that is rarely mentioned in the public domain of how to handle a complaint...

1. LISTEN
By rights front line staff should listen to your complete complaint without interrupting and simultaneously demonstrating positive Body Language, including eye contact, the mirroring skills technique and the correct supportive expressions.

If they do not listen to you, it demonstrates a lack of training, so you should immediately and kindly request that they take more care to listen to you as a common courtesy. Some staff just need a reminder.

2. EMPATHIZE
Here the person receiving the complaint is supposed to show empathy, which means to demonstrate an understanding of your complaint, circumstance or situation. All too often service people get this part wrong and proceed to explain coldly, quote policy or attempt an early conclusion thus skipping empathy. This usually puts the conversation on a track to failure.

At this stage, make sure that yo…

Time waits for no Traveller

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I'm late! I'm late! How often do you hear this in society today, especially where travelling is concerned? Why are we so stressed about time in the modern world? It seems that the more one focuses on time, the less time one has!
Everywhere I go at the moment, I’m constantly bumping into people who don’t have time; their words and not mine! No time to meet, no time to relax, no time to take time, with crazy claims like we are running out of time. How is this possible when many psychologists believe that time is actually a mind created illusion?
So let’s solve this time riddle once and for all in practical Perpetual Traveller terms. The first thing to understand is that man-invented time and it’s not something that naturally exists, except in the illusionary world of our minds. In fact most people on planet earth today perceive time in Newtonian Physics terms. Sir Isaac suggested that time is like a river flowing uniformly forward. Where we are on the river rig…

Amusing double-meanings to cheer you up

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In these rather depressing times of austerity, here is something to bring a smile to your face!
A pun is best described as a humorous message that exploits 2 words or expressions sounding the same with two different meanings (usually with 2 different spellings). Puns are in fact one of the great wonders of the English language.

For anyone who seeks to demonstrate the confusing nature of English words and phrases, these examples of funny and clever puns will likely serve your needs. 100% reliable contraception is inconceivable! Serious campers are intense. Time flies like an arrow; fruit flies like a banana. Sports people can avoid the pain of defeat by wearing comfortable shoes. Nut screws washers and bolts. (Headline following a laundrerette sex crime) Poetry written upside-down is inverse; poetry of very few lines is universal. A girl who screamed and shouted for a pony got a little hoarse. The carpenter's heavy tools were uncomfortable so he got a little sore. Nuns generally we…

A message from the Sheikh of Dubai; why can't all rulers be like this?

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“The Government’s job is to achieve happiness for people.” ~Mohammed bin Rashid Al Maktoum
HH Sheikh Mohammed bin Rashid Al Maktoum became UAE Vice President and Prime Minister in 2006. His leadership vision has put UAE citizens’ empowerment, welfare and happiness at the core of all reforms and initiatives implemented since his accession.

Sheikh Mohammed has been the driving force behind the transformation of modern Dubai into a major global city and the establishment of the UAE on the world stage. Today Dubai stands as a major centre for international trade as well as tourism and is home to over two million people representing over 220 nationalities.

As a passionate proponent of open, service-led governance and strategic planning, HH Sheikh Mohammed has led major reforms to make government more business-like. The swift, yet progressive, governmental improvements have taken place through a bundle of well-thought-out initiatives driven by innovation, creativity and the principles of t…

The European Austerity Poem

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As a historical European economic crisis unfolds before our very eyes and we see a shift of real power move to Asia, here is a fitting poem that I wrote to capture the light side of this new reality:

Who will tell the Greeks they will have to go Bust?
It seems that the euro may no more be a Must!
It's the EU austerity answer to prevailing economic disaster,
Tax more of the same and cut everything that we Trust.
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Emotionally complex Italians are beginning to Shrink!
And who will inform the Swiss they are no longer in Sync?
Regardless of grandiose desires, it now bitterly transpires,
That the once ice cool will soon fade, melt or Sink!
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There's nothing like the sound of the shallow jumping in at the Deep!
As the countries on the edge are beginning to Weep!
Seeking a Political womb or Troika counseling room,
In the end, the people contribute more than they Keep!
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Who will advise the non-elected EU commissions they were never in Demand?
And that the power of the vote should be the only C…