Showing posts from September, 2014

The penny finally drops at Ryanair as they transform into a super family-friendly airline

What an amazing turnaround for the once nickle and dime airline that used to treat its passengers as people to fleece, and even considered to charge for toilet visits. If you have never been on a Ryanair flight before, then read the below article to get a taste of the former experience.

Daring to fly with Ryanair

Ryanair issued 2 profit warnings in the past year, blaming the impact of:

The strong pound High fuel costs Increased competition They claim these factors forced the airline to cut fares, however there was no mention publicly of the poor passenger experience.

The penny has now dropped and things are now set to change as a result of Ryanair's "Always Getting Better programme" which pledges a commitment to the continued improvement of the customer experience.

The first interesting measure is the "Ryanair Family Extra", which offers families a range of discounts and an improved service for people travelling with children.
As a result families w…