Technical Support Consultant - Dubai

Job Title
Technical Support Consultant

Job Description
  • Liaise with our customers to analyse, determine and resolve their support issues
  • Prepare and configure the environment for installation
  • Carry out the installation of Financial applications
  • Analyse, resolve/escalate problems encountered during the implementation of systems
  • Unit test the installed system to ensure basic system integrity
  • Analyse and Resolve/escalate issues during UAT & Operations testing
  • Create and carry out go live procedures
  • Deliver comprehensive training to all users, support staff and management on the systems use and its capabilities
  • Advise the client on housekeeping tasks that allow the client to maintain and improve system performance
  • Produce reports and documents as required by Project Manager
  • Document problem resolution that will be available for future reference by other Consultants, e.g. useful notes
  • Contributed towards developing consultancy tools and processes that could ease future implementation
  • Assist management to eliminate risks and increase the likelihood of project success through the provision of information, advice, guidance and updates throughout the project life-cycle 
  • Often you will be working alone on assignments where a great degree of Innovative, creative, flexible thinking is essential
  • Ability to think & amp, act quickly with an analytical approach to diagnosing and solving problems
Job Qualifications
  • Experience working in the Financial Services sector
  • Experience implementing or Supporting complex IT systems
  • Strong Knowledge of SQL Server and Windows client configuration – application and ODBC troubleshooting
  • Experience of working within a customer facing support role (minimum 2 years)
  • Experience of direct training and presenting to clients of all levels including senior management
  • Deploying and supporting Business Applications in a; Client-Server, relational database, LAN/WAN environment
  • Must speak Arabic
How to Apply
All interested applicants should send their CV's to the following Email address: recruitment@progresshq.com

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