Financial Markets Executive - Nicosia


Job Title
Financial Markets Executive

Job Description
  • Provide first line product support email
  • Maintain polite, professional attitude to all clients
  • Log all calls received on Siebel accurately, efficiently and completely
  • Provide timely updates to clients on existing queries
  • Manage and take ownership of the resolution process for all customer related issues
  • Ensure the provision of consistently reliable and professional service to clients by utilizing
  • Develop expertise in the tools and Financial products that will lead to shorter resolution times
  • Escalate issues across business technical divisions expediting solutions to complex client queries and provide end to end ownership of client issues
  • Undertake proactive calling to ensure customer satisfaction levels
  • Proactively monitor team and make adjustments to meet optimum performance levels and advocate consistently maintained procedures
  • Achieve individual & team desk targets
Job Requirements
  • Fluency in both Arabic and English is a requirement
  • Strong Customer Service skills
  • Strong communication skills
  • Experience of supporting clients in a technical customer support or customer service role
  • Excellent knowledge of Internet technologies
  • Logical approach to problem solving
  • Strong time management skills
  • Ability to work under pressure with minimum supervision
  • Motivated self-learner who keeps abreast of technical developments
  • Excellent team player
  • Candidates with CCNA qualification would be an advantage
  • Good knowledge of financial markets desirable
  • Self motivation and a high level of initiative
How to Apply
All interested applicants should send their CV's to the following Email address : recruitment@progresshq.com

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